Grand Living at Indian Creek
  • 07-Jan-2018 to 08-Mar-2019 (CST)
  • Sales and Marketing
  • Cedar Rapids, IA, USA
  • Salary
  • Full Time

Responsible to enhance the overall Resident experience through exceptional fostering of positive and professional community relationships, initial and ongoing lease up, and continued maintenance at or above budgeted occupancy for Grand Living at Indian Creek in Cedar Rapids, IA. This is to be handled in The Sterling Touch™ friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of the Executive Director in accordance with Community's standards, processes, procedures, practices and philosophy.

Essential Functions:

  • Participate in Sterling Start every shift.
  • Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
  • Know and communicate verbally and in writing with prospective residents, families, physicians and others in the community the history of Grand Living at Indian Creek, the various types of floor plans, pricing and availability of each apartment residence, and the benefits of becoming a resident in each area of the community (IL, AL, and Memory Care).
  • Interview prospects or their representatives to ascertain their needs and convincingly communicate how our community will meet their needs.
  • Close sales to meet or exceed monthly, quarterly and annual goals.
  • Document within CRM all pertinent data on leads, prospects, depositors, etc.
  • Initiate, develop and manage relationships with sales referral sources in order to increase referrals.
  • Complete required reports and submit timely to appropriate personnel.

OTHER DETAILS

  • Individually or as a part of a team, give sales presentations to groups and individuals and act as a resource person, information source and educator to the public, physicians and allied health care professionals in various health care settings (skilled nursing), community groups, churches and various referral sources regarding the benefits of Grand Living at Indian Creek.
  • Manage the sales information center and sales and marketing written materials
  • As directed by the National Sales Director and in concert with Executive Director, execute plans, develop and evaluate sales and marketing budgets, marketing plans, and marketing events on an ongoing basis.
  • Know and stay up to date on the offerings of other retirement communities in the area including but not limited to services as well as charges.

Other: 

Due to resident expectations and both planned and unplanned events/occurrences, employees may be required to work varying schedules to reflect the business and service needs of the Community.

Upon employment, all employees are required to fully comply with Grand Living's standards, procedures and processes, including all government and industry regulations, for the safe and efficient operation of the community.

SPECIFIC POSITION KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the position, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Ability to read, write and understand the English language in order to communicate with prospective residents, their families, peers, staff, professional groups, etc.
  • Excellent communications in both verbal and written form, with residents, prospective residents, family members, guests, peers, employees, and vendors.
  • Special sensitivity for and knowledge of senior living
  • Excellent ability to close sales
  • Proficient in use of PC, including Outlook and Microsoft Office Suite of products including but not limited to Word, Excel, and PowerPoint.
  • Ability to learn and timely utilize CRM software package to support the sales and marketing efforts and operations.
  • Ability to work independently with self-discipline and self-motivation.

QUALIFICATIONS

Education: 4 yr. college degree.

Experience: 3-5+ years of successful sales results, preferably with Senior Living experience

Licenses or certificates: Ability to obtain any government required license or certificate as needed.

This position description is not intended to detail every aspect of your position or list every task you may perform. It is provided as a general overview of the duties and responsibilities and skills required to perform successfully in this position.

Grand Living at Indian Creek
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